Last Updated: April 15, 2024
At ShieldCase, we are committed to ensuring your complete satisfaction with our products. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased through our website www.shieldcase.com.
We encourage you to read this policy carefully before making a purchase. By placing an order with us, you agree to be bound by this Refund Policy.
We offer a 30-day satisfaction guarantee on all our products. If you're not completely satisfied with your purchase for any reason, you can return it within 30 days of the delivery date for a full refund of the purchase price or an exchange.
This guarantee is in addition to your statutory rights and does not affect them.
To be eligible for a return or exchange, your item must meet the following conditions:
We reserve the right to refuse returns or exchanges if these conditions are not met.
The following items cannot be returned or exchanged:
If you receive a defective or damaged product, please contact our customer service team at support@shieldcase.com within 48 hours of delivery. Please include your order number and photos of the defective or damaged product.
For defective or damaged products, we offer the following options:
We may require you to return the defective or damaged product to us before processing your replacement, exchange, or refund.
All ShieldCase products come with a lifetime warranty against manufacturing defects. This warranty covers:
The lifetime warranty does not cover:
To claim under the lifetime warranty, please contact our customer service team with your order details and a description of the issue. We may require photos of the defective product and proof of purchase.
To initiate a return, please follow these steps:
We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot be responsible for items lost or damaged in transit.
Return shipping costs are handled as follows:
Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. The inspection process typically takes 1-3 business days.
If your return is approved, we will initiate a refund to your original payment method or process your exchange. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
If you wish to exchange an item for a different product, please follow the same procedure as returns. In your communication with customer service, please specify the item you would like to exchange for.
If the new item costs more than the original purchase, you will need to pay the difference. If the new item costs less, we will refund the difference to your original payment method.
Exchanges are subject to product availability. If the requested exchange item is out of stock, we will contact you to discuss alternatives.
Refunds will be processed using the same payment method used for the original purchase:
For eligible returns, we will refund:
The following amounts will not be refunded:
If you wish to cancel an order, please contact our customer service team as soon as possible at support@shieldcase.com.
We can only cancel orders that have not yet been shipped. If your order has already been shipped, you will need to follow the return procedure once you receive the item(s).
For cancelled orders, we will issue a full refund to your original payment method within 1-3 business days.
Customers in the European Union have the right to withdraw from a purchase within 14 days without giving any reason, according to the EU Consumer Rights Directive.
The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form at the bottom of this page, but it is not obligatory.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you have any questions about our Refund Policy, please contact us:
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our Website. We encourage you to review this policy periodically to stay informed about our refund terms.
The date at the top of this page indicates when this policy was last updated.
To: ShieldCase, Studio 46y, Sophie Points South, Chloemouth, NN5 7AR, United Kingdom, support@shieldcase.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
[Description of goods]
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
